The Health Job Site

Company Info


AUK, New Zealand

Web Site:

Company Profile

Payments Assessor - Hamilton and Dunedin



Payments Assessor - Hamilton and Dunedin




Hamilton, WKO 


Other Healthcare



Work Type:

Full time

Job Description:

  • Enabling our clients to focus on their rehabilitation rather than their finances
  • Helping clients and employers understand when, what and how they'll be paid
  • Supporting our teams to make payments in the right way at the right time every time
ACC's vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury. We're shifting the ways we work with our clients to ensure we are delivering meaningful support and guidance to over two million people recovering from accident or injury each year.
This is an exciting time for us as we focus on improving the timeliness and flexibility of payments to ensure our clients have smooth transitions through each stage of their ACC relationship.
What we are looking for from you to be successful in this role:
  • Ability to work quickly and accurately, clarifying and asking payment related questions
  • Ability to review and use a wide range of financial information and legislation, assess risks and make sound decisions on claim / financial assessments
  • Ability to support your team and pitch in where necessary mentoring and supporting each other
  • Previous experience in a customer service role and / or life experiences working in insurance or banking environments that has enabled you to support people from a variety of backgrounds
  • Good financial / numeracy / payment and claims skills
  • Comfortable working with technology financial systems
Part of your day will be connecting with your team to understand performance results, customer feedback and how we support each other to ensure we meet our customer's expectations. Our goal is to have you learn and grow so our leaders promote individualised coaching. Our Payment Assessors have two pay levels, which means over time, you have the opportunity to grow capability and progress into a more complex role.

The indicative salary sits between $52,000 and $74,545 for the entry level, and $57,938 and $81,794 for the higher level. Appointment level will be dependent on your skills and experience. Additional to the base salary we also provide ACC's 9% superannuation contribution. The hours are 40 hours per week, Monday to Friday, with the flexibility of hours between 7.00 am to 7.00 pm (eight hours per day).
Please note that we will be running skill based assessments for our shortlisted candidates between 14 May - 23 May and interviews will be held between the 28 May - 6 June. Please make sure you are available on these dates if you have expressed your interest in this role.

Applications will run through to Monday, 20 May 2019 but please note that if an ideal candidate is found during this time we may move forward with pre-screening, assessments and interviews. Applications will only be accepted formally submitted through our ACC Career Website.

At ACC, we recognise that diversity, inclusion and accessibility is important to our business. ACCs Maori Strategy Whaia Te Tika provides the foundation for delivering better outcomes in a kaupapa Maori, culturally appropriate and responsive way for current and future Maori and diverse employees. ACC holds itself to a philosophy of Tika enabling us to create an environment of involvement, respect and connection with the communities where we work - benefitting individual employees and all our clients across New Zealand.